TERMS AND CONDITIONS
All products are subject to availability. Once an order is placed you will receive an email confirmation containing the details of your order, you will receive a second email containing your tracking number along with confirmation that your order has been dispatched.
We reserve the right to limit the quantity of products we supply. We also reserve the right to alter the terms or duration of any special offers or sale promotions. While we make every effort to only display items that are currently in stock and available to ship there may be instances from time to time where we run out of stock in an item. In these instances your item will be canceled and you will be notified by a member of our customer service team. Items in your shopping basket are not reserved and may be purchased by other customers.
Our goal is to deliver your purchase as quickly as possible. All orders within Norway will be shipped on the same day as the order is placed if done so before 1pm (+1 gmt)(Monday through Friday, excluding holidaysOrders will be shipped the next business day if order is placed by 12pm EST. Orders placed after 1 pm (+1 gmt) wil be shipped next business day.
Once an order has been placed on our website we are unable to modify or cancel the order for any reason. Please refer to our return policy and return your purchase once you have received your order if you wish to return or exchange an item.
PRICING AND PAYMENT OPTIONS
All prices displayed on our website are quoted in Norwegian kronor (NOK). While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will consider the order canceled. Mardou&Dean accepts the following forms of payment for online purchases: MasterCard and Visa
For additional assistance concerning our online store or your online purchase, please contact us via email at email@example.com or phone at +47 22468000.
All orders within Norway are shipped with Bring and are free of charge on orders over 1000 NOK. Orders under 1000 NOK are subject to a shipping fee of 100 NOK. Please allow 1-2 business days for shipping.
Orders within Europe are subject to a shipping fee of 300 NOK. All orders are shipped with FedEx, please allow 3-5 business days for shipping.
Orders to the rest of the world are subject to a shipping fee of 450 NOK. All orders are shipped with Fed Express, please allow 7-10 business days for shipping.
Mardou&Dean wants you to be completely satisfied with your purchase. All returns must be made within 14 days from the date you received the item/s and be accompanied with the Return Authorization Slip - see below for details. All merchandise can be exchanged for other items and gift cards as well as refunded within the aforementioned time period.
All tags, including the price tag, must be fully attached to returned items. All items should be returned in their original, undamaged packaging. We do not accept returns on items that have been worn, altered, washed, or damaged in any way.
Refunds will be issued in the form of a bank transfer. Please provide full bank information on the Return Authorization Slip. Please note that we do not refund return shipping charges. We recommend that you insure your package and use a shipper, such as Bring, UPS or Federal Express, that allows you to track your package.
Please note that it may take up to 7-10 business days for your refund to be processed.
Fill out the return slip you received with the shipment and send it back together with the item/s you wish to exchange or return. Should you for some reason not have received a return slip or lost it, you can get a new one by emailing firstname.lastname@example.org or call +47 22 46 80 00. Returns will not be accepted without prior notice if you fail to present a return slip together with the item/s delivered back to us. Ship return items directly to the address stated on the return slip (Mardou&Dean, Sorgenfrigaten 17, 0365 Oslo, NORWAY) or by visiting our shop at the same address.
Claims for packages lost or damaged in transit must be made by the shipper.
Mardou&Dean is not responsible for delays in shipping or delivery due to forces outside of our control such as weather. Mardou&Dean does not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen or mishandled. We reserve the right to refuse return of any merchandise that does not meet the above return requirements at Mardou&Dean´s sole discretion.
All items are quality controlled and checked for any faults before they are shipped to customers. Should you receive an item that is not in perfect condition please contact customer care immediately.
The Mardou&Dean website and related services are made available to you pursuant to the following terms and conditions and any other rules posted on our site (collectively, the "Terms and Conditions”). By visiting Mardou&Dean, you are accepting and consenting to the practices described in the Terms and Conditions. We may modify the Terms and Conditions periodically and your continued use of this site following such change shall signify your agreement to be bound by the modified terms and conditions.
Information Collected by Mardou&Dean
Mardou&Dean collects personal data from visitors to the website who register their information or who use the online store. Mardou&Dean does not collect personally identifiable information from anyone under the age of eighteen. If you are under eighteen, please ask your parents to register and/or use the online store. When you use our site with or without creating an account, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your information change, please notify us immediately at email@example.com.
Usage of Provided Information
Mardou&Dean uses the information you provide to register with the website to administer our website services, and/or to process any orders you may place online. We will send you announcements or communications by email only if you give us your permission by submitting your personal details. Otherwise, we use your information only to review our performance and to improve our services to you, or to communicate with you about your order.
Information Sharing Policy
Mardou&Dean does not sell, rent or disclose our client's names, addresses, email addresses or other personal information to any non- Mardou&Dean entity. We may share client information within the Mardou&Dean organization, so that you may be informed of other products that may be of interest to you. We do not disclose your information to third parties, unless required by law or in connection with a legal claim or proceeding. If Mardou&Dean is acquired by another entity, information about Mardou&Dean clients may be made available to the new entity.
Mardou&Dean uses appropriate security measures to protect the information you give us. However, while we take all reasonable steps to protect your personal information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.
Trade Mark and Copyright
The Mardou&Dean trade mark logo may be in use and/or registered in more than one country and your use and access of our website does not give you any rights to use our trade mark. All content included on this website (including, without limitation, the trade mark of Mardou&Dean, logos, graphics, text, photos, designs, icons, images, data and software) is the property of Mardou&Dean, and as such is protected by international copyright and other intellectual property laws. Any copyright or other intellectual property in these web pages is owned by, or licensed to us. It is absolutely prohibited for you to reproduce all or any part of the contents of this website except in accordance with this agreement. We grant you the following limited license to copy the contents of this website:
You may download or print pages from this web site for your own personal use only and you may not make any modification to them.You may re-copy, extract or forward pages from this website to a third party for their personal use only, provided you: do not make any modifications to the extract or pages before re-copying, extracting or forwarding; Acknowledge that the extract is from this website; Include the URL address of this website on the extract; Notify the third party that use and further copying of the extract by them is subject to the terms of this license. The following acts are forbidden under the limited license granted to you: You may not incorporate any part of this website into any otherwork or publication, including incorporation into an electronic work without our prior written consent.You may not frame this website within any website controlled by you.
If you have a question about any aspect of your order or our website please contact one of our customer care representatives Monday – Friday 9am-5pm, +1 gmt, excluding holidays. Our customer care representatives may be reached via:
Email: firstname.lastname@example.org Voice: +47 22 46 80 00.
Please note that calls from outside Norway will be charged at international rates.
We will be happy to assist with product or styling advice. Please contact our customer care department!
Corporate Office Information